We are committed to providing efficient and reliable delivery services to our global customers. This policy details our shipping methods, delivery times, costs, and related responsibilities. Please read carefully before placing an order.
1. Delivery Areas and Restrictions
We deliver to the following countries and regions:
· Europe: UK, Germany, France, Italy, Spain, and other EU countries
· North America: USA, Canada
· Asia-Pacific: Australia, Japan, Singapore
· Other regions: Please contact customer service to confirm whether delivery is supported
Note: Some remote areas or islands may have delivery restrictions.
(For details, please contact our online customer service.)
2. Shipping Methods and Delivery Times
Service Level Estimated Time Applicable Regions Features
Standard Shipping 10–20 business days Worldwide Cost-effective
Expedited Shipping 7–15 business days Major countries Faster delivery
Express Delivery 3–7 business days Limited countries Fastest option
Note: Delivery times are calculated from the date of shipment and do not include customs clearance time.
Shipping Cost Calculation
Our shipping costs are calculated based on the following factors:
· Destination country/region
· Package weight and dimensions
· Selected shipping method
· Item value (some regions impose tariffs based on value)
3. Order Processing Time
· All orders will be processed and shipped within 1–3 business days.
· Orders placed on weekends or holidays will be processed on the next business day.
· Pre-order or custom-made items will clearly indicate the estimated shipping time.
4. Shipment Tracking
· A tracking number will be provided for all orders after shipment.
· You can track your package via the order details page or the carrier’s website.
· If you have any logistics-related questions, our customer service team will assist you.
5. Customs and Taxes
· International orders may be subject to customs clearance in the destination country.
· All tariffs, taxes, and customs fees are the responsibility of the recipient.
· We will provide a complete commercial invoice with the shipment to assist with customs clearance.
· We recommend checking the import regulations of the destination country in advance.
6. Lost or Damaged Packages
· If your package is lost or damaged during transit, please contact our customer service promptly.
· We require 7–14 business days to investigate the issue.
· Once the issue is confirmed, we will either reship the order or provide a refund, depending on the situation.
· All packages include basic shipping insurance. Please inform us in advance if additional insurance is needed.
7. Address Changes and Delivery Issues
· You may contact customer service to modify the shipping address before your order is shipped.
· If a package cannot be delivered due to an incorrect or incomplete address, any additional costs incurred will be borne by the customer.
· If delivery attempts fail multiple times, the package may be returned to the sender. In such cases, a refund will be issued after deducting actual shipping costs.
8. Force Majeure
We are not responsible for delivery delays caused by:
· Natural disasters or severe weather conditions
· Customs strikes, policy changes, or clearance delays
· Holiday peak season logistics congestion
· Global health or safety incidents
9. Policy Changes
We reserve the right to update this shipping policy at any time. Changes will be published on our website and will not affect customers who have already placed orders.
10. Contact Us
If you have any questions regarding shipping, please contact our customer service team via:
· Email: yunto733@gmail.com
· Or directly through our online customer service
Last Updated: September 15, 2025
