Thank you for shopping at YUNT. We are committed to ensuring your complete satisfaction with our products. This Refund Policy outlines the terms and conditions for returns and refunds. By making a purchase on our website, you agree to the following terms. Please read this policy carefully.
1. Eligibility for Returns and Refunds
To be eligible for a return and refund, the item must:
· Be in its original, unused condition.
· Retain the original packaging, including all tags, accessories, and manuals.
· Be accompanied by the original proof of purchase (order number or receipt).
Returns must be initiated within 7 days after delivery.
2. Non-Refundable Items
The following items are not eligible for return or refund:
· Products that have been used, damaged, or altered after delivery.
· Products without original packaging or proof of purchase.
· Gift cards or downloadable software products.
· Items marked as “final sale” or “non-returnable” at the time of purchase.
3. Return Process
To initiate a return, please follow these steps:
1. Contact our customer service team at yunto733@gmail.com or the website’s online customer service within the eligible return period to request return authorization.
2. Provide your order number and details about the product(s) you wish to return.
3. Once your return is approved, we will provide specific instructions on how and where to return the item(s).
Please note:
· Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
· We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of untracked packages.
4. Refund Process
· Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
· If approved, the refund will be processed to the original payment method within 1-2 business days.
· Please note that shipping costs are non-refundable, unless the return is due to our error.
· Depending on your payment service provider, it may take additional time for the refund to be reflected in your account.
5. Exchanges
· We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.
6. Damaged or Defective Products
· If you receive a damaged or defective product, please contact us immediately via email at yunto733@gmail.com or the website’s online customer service. Provide your order number and detailed information (including photos/videos of the issue).
· We will evaluate the situation and provide guidance for a free return or exchange.
7. International Returns
· Customers are responsible for:
· All return shipping costs and customs duties.
· Ensuring the returned product complies with import/export regulations.
· Refunds will be issued in the original currency of purchase, minus any non-refundable costs (e.g., original shipping fees).
8. Order Cancellation
· Orders can be cancelled within 24 hours after placement, provided they have not been shipped. Once shipped, the return policy applies.
9. Contact Us
For any questions regarding returns or refunds, please contact us via:
Email: yunto733@gmail.com
Or the website’s online customer service.
We aim to respond to all inquiries within 2 business days.
Last Updated: September 15, 2025
